Bringing together an industry-leading portfolio of digital services, this proprietary suite of applications enables Finning, the world's largest dealer of Cat equipment, parts and aftermarket services, to provide a unified experience, catering for the management, maintenance, and monitoring of Cat machines.
Nathan Banks, Digital Go-To-Market Lead at Finning, explains the rationale behind the concept: "For quite a few years we've been at the forefront of developing our online services and the overall portfolio is now comprehensive covering everything from buying parts and booking site visits online through to the monitoring of machine telematics which provide a real-time gauge on the health of an asset.
"Talking to our customers it's clear that some of the services are well understood and used, but not all of them. By bringing all these services together under one digital roof, we are making everything easy to find, so our customers have a single point of access to use all the digital tools that are available."
The Digital Toolbox includes a dedicated customer portal where users can review business transactions and access all the solutions we have available to improve safety, sustainability, productivity, and cost efficiencies.
Parts can be ordered via a link to parts.cat.com, or by downloading the Cat Central app, which offers a personalised service including 24/7 support from product and engineering experts.
The Digital Toolbox also comprises access to the VisionLink fleet management system enabling owners and operators to boost efficiency by reducing fuel consumption and avoiding unplanned downtime, through real-time visibility across their fleet.
And to make access even easier for new customers, Finning is introducing the 'Black Card' – a stainless steel, NFC-enabled card all owner and operators can use to get instant, personalised access to the tool kit – simply by tapping the card against your mobile phone.
The Digital Toolbox also provides access to Finning's fluid analysis service, which identifies faults and contaminants early, reducing the risk of failure and extending component life and oil cycles.
