The new app is fully integrated with the company’s COMMANDbatch, TrackIt, and Command Alkon Dispatch systems, which are called COMMANDseries, Integra, and Dispatch. The manufacturer says that the new app can also integrate with other third-party systems through open APIs.
“If materials are late, it creates a ripple effect that affects every single jobsite activity and significantly adds to project costs; the value of Customer Portal is that it answers the question ‘where’s my truck?’” said Ranjeev Teelock, chief product officer at Command Alkon.
“Ticket data shared through Customer Portal informs buyers of when the driver picks up the materials and the exact quantities that are on the way to the job. Sharing order information with customers gives them the insight that they need to improve planning and utilisation and can dramatically cut down on unnecessary phone calls – by as much as 30%.” Sharing truck locations and ETAs provides visibility from dispatch to delivery and gives customers confidence and trust in knowing where orders are and when they will arrive, says Command Alkon.
“Field personnel can monitor inbound movement of supplies so that they don’t stack up at the gate and instead can flow easily in and out of the jobsite,” said Deepa Vangimalla, senior product owner at Command Alkon.
