The focus of the DUC is to optimise machine uptime, ensuring that customers’ equipment operates efficiently and effectively. With the DUC, Develon aims to enhance customer productivity by comprehensively utilising digital-based service technologies and by quickly resolving remote support requests from customers and dealers/distributors.
The facility provides a centralised hub for monitoring the health and availability of various digital assets. Aggregating data from diverse sources provides Develon with a comprehensive and visual overview of the critical systems and services of the machines. This allows the company to gain insights into system performance, identify potential issues and to swiftly respond to any emerging problems.
The DUC aims to offer customers a pre-emptive approach, transitioning from an initial reactive stance, addressing issues as they arise, to offering a proactive strategy. This involves anticipating potential problems and preventing downtime.
The formation of the DUC is based on piloting of the company’s Machine Monitoring Center (MMC) that started in 2021 and officially opened as the DUC at the end of January 2024 with an expanded scope of work to include customer-oriented remote services as well as monitoring.
