According to Garry Moore, a customer support manager for Scottish articulated dump truck (ADT) brand Rokbak, telematics is no longer a ‘nice to have’ but an essential tool for business success.
“More and more customers have been engaging with our Haul Track telematics system over the last few years,” Moore said. “Some even have full ‘command centres’ filled with screens as they monitor data from their fleets in real-time.”
In heavy industries worldwide, including quarrying, every hour of downtime can hinder downtime and increase costs.
This has resulted in fleet managers at quarries turning towards telematics to help them make informed decisions about their fleet and prioritise uptime.
The Rokbak Haul Track telematics system comes standard on the brand’s RA30 and RA40 ADTs. It is designed to help customers easily monitor and maintain their machines. Its simplicity and user-friendly interface set it apart, enabling customers to access actionable insights and make data-driven decisions about their fleet management.
“Our customers are hardworking people who need hardworking trucks – and Haul Track ensures they can optimise their operations without adding complexity,” Moore said.
The platform’s online portal includes valuable tools like Fleet Manager and Fleet Tracker. Customers can customise dashboards according to their priorities and targets, set maintenance parameters and receive automated reports and email alerts.
Rokbak trains all customers on its Haul Track platform to ensure they get the most out of its tools.
“We work closely with our customers to ensure Haul Track fits seamlessly into their operations and that they’re getting the most value from it,” Moore said.
Fleet managers at quarries can monitor the machine’s status in real-time to proactively plan regular maintenance activities with minimal disruption to operations.
In addition to service reminders, Haul Track can be configured to directly email fleet managers with fault codes that signal potential issues before they escalate. This capability protects key components, helps maintain effective operation, minimises downtime, and protects the owner’s investment.
“There are so many instances where timely intervention can protect crucial components and prevent major failures,” Moore said. “The drop box, for example, requires precise oil levels and has a short service interval. Haul Track helps ensure routine servicing is completed on schedule by sending timely email reminders for maintenance. This prevents unnecessary wear on components and promotes the longevity of the drivetrain.
“To give further examples, issues with the clutch or injector in the engine could result in significant downtime and costly repairs if left unnoticed.
“By identifying problems early, Haul Track facilitates timely maintenance interventions that keep equipment running efficiently over the long term.”
Rokbak has integrated the Haul Track telematics system with the AEMP 2.0 API, the industry-wide standard that enables seamless management of telematics data across various equipment brands.
Rokbak also offers an on-board weigh load system with a separate HMI (human machine interface) screen that connects to Haul Track to provide live payload data. When combined with the On-Board Weigh system, Haul Track helps operators maintain the ideal payload, promote efficient operation, protect critical components, and support the long-term health and reliability of the equipment.
“It’s important to strike the right balance between productivity and machine longevity,” Moore said. “On the one hand, carrying too little load can increase wear and tear on your machines because operators will be making more journeys than needed to transport the target volume of material. On the other hand, excessive loads risk overburdening critical systems and compromising safety.”
“We focus on making our two models – the RA30 and RA40 ADTs – the best solutions they can be for our customers.
“Whether through our durable trucks or the valuable insights from Haul Track, our customers can rest assured that we’ve got their back.”
