Digitalisation has never been more important than it is in today's climate, and it has positively changed the way of working for many people over recent months. Sandvik Mobile Crushing & Screening have invested heavily into its online distributor portal and My Fleet telematics systems over the past two years. Every new machine within the Q- and U-440i range of mobile crushers and screens is equipped with a My Fleet telematics device and fully connected when it leaves the factory.
"It's an exciting time to hit this major milestone of 1,000 units now connected to My Fleet," said Jesper Persson, vice president Sandvik Life Cycle Services. "We are proud of the progress we have made in digitalisation and automation and how the technology supports our customers. This investment will enable them to learn more about their operation and how best to improve it by tracking their fleet and its health. Alerts and notifications will proactively help to resolve issues before they become critical, whilst also enabling remote support wherever possible, saving on time, cost and thereby generating the desired uptime in a sustainable way."
The 1,000th mobile unit delivered is a Sandvik QI442 impact crusher. The customer taking ownership of it is Sandvik Mobile Crushing & Screening's US Distributor in Wisconsin, Miller-Bradford & Risberg Inc (MBR). Dan Soley, executive vice president MBR sales & marketing, comments: "We are delighted to hear the news that our QI442 is the 1,000th unit. My Fleet is a really beneficial tool as it gives great insight into machine utilisation and location. The ability to offer remote support means we don't always need to visit the customer to assist them in their operations."
Customers will be able to benefit from enhanced levels of technical support. Whether through Sandvik or from its trained distributor network, technical support specialists will be able to view the same operational data and view notifications of any alerts or machine faults via the system, thereby offering remote support without necessarily needing to be on site. This immediate assistance increases uptime while at the same time providing a safer working operation as the operator doesn't need to physically climb on the machine, as well as supporting the drive to a more sustainable business.
Customer benefits include:
- Remote access to your fleet 24/7 via a mobile device or PC
- Optimise performance through monitoring of operational data
- Maximise uptime through planned service and preventative maintenance
- Quick and efficient support through remote visibility of machine
- Safe and sustainable operation with reduced need to dispatch an engineer to site
- Peace of mind through enhanced security with geofencing
All Sandvik machines that are already fitted with My Fleet and working out in the field will automatically be granted the extended seven-year data subscription. This includes customers who have purchased the My Fleet retrofit kit.
The retrofit kit can be fitted to all Sandvik 1 Series models onwards. For more information on compatibility and the benefits My Fleet can offer, please contact our Customer Support team.
