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Kilmurray joined the team midway through 2014 and has been expanding existing business across North America. He supervises seven technical sales representatives in the US and Canada.
Since joining the company, Kilmurray has been visiting customer sites regularly with W.S. Tyler sales representatives to ensure customers are getting the most from their processing equipment.
Now, Kilmurray is implementing an after-market programme that involves post-sale follow-ups, equipment testing and technical support.
“This programme has us proactively making sure equipment is running properly and is reaching 100% capability,” says Kilmurray.
As vice president of sales, Kilmurray also is part of W.S. Tyler’s leadership team, which connects daily to ensure the company is meeting customer needs in all departments.
A new Process Equipment Technology (PET) Team at W.S. Tyler also gives customers a fast-track to specialised equipment answers. The company has placed six of its most experienced employees on the team.
Duncan High, division manager, leads the team and is joined by Michael Hines, assistant division manager who handles the day-to-day PET team support and machine sizing; Michael Honea, process engineer, oversees the washing projects and performs the Hydro-Clean tests and reports; Pike Wang, project engineering manager, is the liaison between the sales and design departments; Brian Milne, production material controller, provides lining specifications for specialty machines, and Dianne Donofrio, sales order administrator, tracks purchase orders and payments.
“Customers want answers in a short time, so the PET Team has been a great asset to them. We see that in the response we’ve been getting from our clients. Their feedback has been overwhelmingly positive,” says High.
The team services clients around the world, evaluating their screening, washing or pelletising needs before offering specialised solutions.
