The company was awarded its original contract by the East of England-based local authority in April 2014 for an initial period of seven years, with the option of four extensions. Having successfully delivered against a robust set of key performance indicators, including health and safety, innovation, collaboration, service delivery and resident satisfaction, Tarmac has been awarded the first extension, which will run to 2022.
This will see the business continue to deliver integrated highways services for Norfolk including the maintenance and resurfacing of the county’s roads and pavements, as well as gully cleansing, grass cutting and bridge and structures maintenance.
Peter Hyde, director of Tarmac’s Highways Services business, said: “The award of this extension to our major highways contract with Norfolk County Council demonstrates the collaborative hard work and commitment of our colleagues both at Tarmac and Norfolk to delivering a first-class service for the county’s road users.
“Over four years we’ve together delivered real innovation and improvements on the local road network, reflected in our excellent customer satisfaction scores, and we are proud to be continuing our successful partnership.”
Since being awarded the contract, Tarmac has been committed to supporting and investing in local people and businesses. The company’s community activity include the employment of local apprentices on industry accredited training programmes, helping young people into work via the Norwich for Jobs programme and providing employment support through a network of STEM ambassadors.
As part of its ongoing commitment to community engagement, Tarmac also continues to work closely with the county council’s road casualty reduction scheme by educating school children about cycle safety and the dangers of HGVs, and sponsors the successful annual Norfolk and Norwich Festival.
Cllr Martin Wilby, chair of Norfolk County Council’s Environment, Development and Transport Committee, said: “We are understandably pleased that Tarmac have been able to achieve the performance targets specified in the contract.
“When the contract was established four years ago it included a series of measures and incentives, such as this automatic contract extension, to promote good performance. Norfolk County Council officers meet regularly with Tarmac to ensure targets are met and a successful service is delivered. This achievement is a testament to the collaborative working relationship that has been established and we look forward to this continuing in the future.”
