Sandvik Construction’s advanced and productive equipment is backed up by a range of value-added services that aim to boost the productivity of customers’ daily operations.
“In order to build on and develop its global reputation, Sandvik Construction India has recently designed a customised service solution programme as part of its continued aftermarket development,” says the company.
The 24x7 service programme, which was introduced in June 2013, is considered to be the first of its kind in the industry.
The cornerstones of the new programme consist of 24x7 availability, dependability, affordability and flexibility.
“These services have evolved from an in-depth understanding gained from years of experience in servicing the construction industry within India,” says Sandvik.
“Furthermore, continual innovation combined with customisation allows the programme to adapt to local requirements, facilitating true customer-driven aftermarket support that provides solutions for problems.
“Therefore the programme has been designed to deliver real benefits and tangible results, all geared towards enhancing customer productivity.”
The key features of the service programme include 24x7 customer call handling; focused end-to-end service delivery; enhanced visibility, and launch of the Sandvik Solitaire Club. This development aims to give customers priority service while also delivering cost savings, through enabling customers to choose between two types of services: Premium or Classique, dependent on their specific requirements and the orientation of their business.
“This new initiative in aftermarket will provide a strong impetus to the construction business within India,” says Raghavan Ramaswamy, president, Sandvik Construction, India.
